Order Cancellation and Return Policy Cancellation Policy The customer can choose to cancel an order at any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep. The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed. In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final. In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders. Mark@Direct reserves the right to accept the cancellation of any order. Mark@Direct also reserves the right to waive off or modify the time window or cancellation fee from time to time. Returns Policy Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Part 1 – Category, Return Window and Actions possible 10 days Refund or Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand& authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided 7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions: The field executive will refuse to accept the return if any of the above conditions are not met. Category Conditions Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and clearly visible. Complete Product All in-the-box accessories freebies and combos (if any) should be present. Unused Product The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals must be disabled. iCloud lock must be disabled for Apple devices. Undamaged Product The product should be undamaged and without any scratches, dents, tears, or holes. Undamaged Packaging The product’s original packaging/ box should be undamaged. General Rules for a successful Return 1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given. 2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory an amount equivalent to the price of the accessory, at the seller’s discretion. 3. During open box deliveries, while accepting your order, if you receive a different or damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. I 4. For products where installation is provided by Mark@Direct 's service partners, do not open the product packaging by yourself. Mark@Direct authorized personnel shall help in the unboxing and installation of the product. 5. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. Mark@Direct holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Mark@Direct ’s authorized representative.